Frequently Asked Questions

What is your cancellation policy?

Find out more about change-of-weeks, refund & cancellation here.

What procedures do you have in place to safely run camps in this uncertain time?

Please rest assured that we are working very closely with all venues to ensure that your children are safe when with us during this unpredictable time. We have run on location camps every half term since August 2020 following the onset of Covid-19 which were very successful and therefore have all the procedures in place to ensure all children and staff are safe. This includes taking the students temperature before entering, lots of hand sanitiser and reminders to wash hands regularly, allocated ‘Stations’ for each student with their own equipment, continuous cleaning of equipment such as laptops/computers, bubbles (where necessary) and much more.

What times are your camps?

Our full day camps run between 10:00AM and 4:00PM. We offer free early drop-off at 9:30AM, we do not offer late pick up at this time.

Do students need to bring a laptop?

Students do NOT need to bring their own laptops. All computers, robots and teaching materials are provided by Cypher. If students would like to bring their own laptop, tablet or phone, that is completely fine. Please make sure and let us know at check-in that they have done so. We will take every care to ensure the safety of your child's device, however we cannot be held responsible for any damage caused at camp.

Will my child be with other children of the same age?

Yes. Once we know who is attending our holiday camps, we make sure students are kept within a suitable age group, for both educational and social purposes. If there is a wide variety of ages in the same classroom, children from our different age groups are given tasks appropriate to their age and ability within the lessons.

Who are your teachers?

Here at Cypher, we take education and inspiration seriously. As such, our safeguarding policies and training of our teachers is top priority. All Cypher teachers are DBS checked and great with kids. We have a variety of teachers from local schools, to professional tutors and also proper computer scientists.

What will you teach my child?

At Cypher we aim to provide our students with all the essential tools they’ll need for the future, while having as much fun as possible! By having a rounded program and curriculum, we help educate and excite our students by teaching them essential computing skills and core computer sciences, as well as feeding their expression and wonder with our creative themes!

Will my child get breaks from the computer screen?

Yes! Breaks from computers are written into our holiday camp schedules, but our varied curriculum also ensures that the projects they are working on are not always in front of computer screens. The importance of these breaks will also be reiterated to our students throughout the course.

Do you provide lunch during camps?

Cypher does NOT provide lunch at camps. We ask that you please pack a healthy lunch for your child. No nuts allowed! We do provide healthy snacks for both the morning and afternoon breaks as well as water throughout the day. If your child has any special dietary requirements or allergies, please provide details during booking or speak to a member of staff at check-in.

My question isn’t on here. What do I do?

Please email us on hi@cyphercoders.com and we’ll do everything we can to help.